Shipping and Return information:
At Bionicdolls, we’re committed to providing our customers with fast, reliable, and secure shipping services. We understand how important it is for you to receive your love dolls promptly and in perfect and discreet condition. That’s why we’ve partnered with the most reliable carriers and meticulously pack every item to ensure a smooth delivery experience. On this Shipping Information page, you’ll find all the details about our shipping methods, estimated delivery times, and other important information to make your shopping experience as seamless as possible. If you have any questions, our dedicated customer support team is always here to help.
The Shopping Process
Privacy-Focused Packaging
- We value your privacy. All of our sex dolls are shipped in packaging that is completely covert.
- Sex dolls are delivered in a plain, unbranded brown box. The contents of the package are unknown to the handler or courier.
- The outer box will not have any labels indicating the doll.
Free Shipping
- We provide FREE worldwide shipping for all sex dolls. However, there are certain countries with strict laws prohibiting sex dolls and we are unable to ship to those locations. Click here to find out in which countries sex dolls are legal & illegal.
- There are no hidden or additional fees for customers in the USA, UK, and EU. The price you see includes all taxes and customs clearance charges, and we handle these fees whenever possible. For these countries, we always pre-pay customs taxes and shipping charges for you, so there are no extra costs.
Production Time
It usually takes 3-5 weeks to make a doll. But depending on the brand and material, it may take less or longer. In some cases, we can expedite production for you as needed.
Shipping Time
- In-Stock Dolls
All in-stock items will ship between 2-5 business days after payment is received. - Custom-made Dolls
The delivery time depends on the manufacturer; the delivery time for all dolls that are not in stock will be approximately 30 to 45 days.
Check Your Package
You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from the outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the doll is damaged while shipping.
Shipping Delay
In the process of shipping our packages to our valued customers, international transportation can be affected by various factors:
- Weather and natural disasters: Severe weather conditions, such as storms, floods, or earthquakes, can cause delays or disruptions in the delivery process.
- Customs inspections (in Europe): Your package may be subject to customs inspections, which could result in additional delays or even additional fees, depending on the regulations in your country.
- Local holidays: Delivery schedules may be affected by local holidays, during which shipping carriers might not operate or have reduced hours, causing delays in package transit times.
- Political situations and regulatory changes: Changes in the political climate, government regulations, or trade policies can impact shipping routes, transit times, or even the availability of certain products in some regions.
- Unforeseen circumstances: Unexpected events such as accidents, strikes, or operational issues within shipping carriers can also cause delays in the delivery process.
We appreciate your understanding and patience as we navigate these challenges to deliver your love doll safely and efficiently. Rest assured, we are committed to providing you with the best possible service and support throughout the shipping process.
